Refund and Exchange
Most items purchased from Hagiasofia will be returning and refund, exchangeable in 10 days for most, except those that are explicitly mention as no return and refund, exchangeable. Every Product has its own method of return and exchange. Buyers are advised to check what products has what time window to return and refund under product category.
General Return Policy
1 – Any product which is not similar to the product mention on product detail page, any product which has a missing part, any product which is not in intact form is completely returnable as soon as the product has been delivered or within return time window – 10 days.
2 – Return policy is not applicable on following products in given conditions only if: the product has been damaged while in your possession, a duplicate or different product has been return, the product must return in same form and shape including all its components in the shipping box, in the identical way it has been delivered.
3- Hagiasofia offers 30 days return window to most of its products. In case of any human error, different product has been received, the buyer must inform Hagiasofia immediately, so we can send the right product as soon as possible to resolved the issue and keep our services as good as possible.
4- In case of change in mind regarding the correct, undamaged, complete product with correct data the buyer would be charged for the shipping fee of the item.
5 – All the Products must be return inside original shipping box, with same effort of packing that comes from hagiasofia stores. In case of any missing accessory hagiasofia store will sent you the missing part.
6 – Any product which has been used will not be return and refund, buyers are advised to check the product and decided weather to keep or not without using the item.
Return Policy For the Items based on the Category.
Books and Stationary:
All books can be return in 10 days of time window for free replacement or refund, product must be keep in its original condition including all CDs, user manual, scratch card, warranty card or any other accessory that has been inside the box while shipping the product, and the product must be repack in the same box that comes with the product to keep the information organized. Any book which comes with Internet platform or any kind access code from publishing authority must be unused, book or any stationary item must be unmarked, must be in its original condition, and shipping box must the same with all its shipping information; otherwise, it will not be qualifying for return and refund.
All Electronics can be return in 10 days of time window for free replacement or refund, product must be keep in its original condition including all the accessories. In case of any issue related to the electronic device like smart phones, tablets, TVs, refrigerator, Washing machine, Microwave, Desktops, printers Monitors, Pen drive, Memory Cards, Internet devices, computers accessories, digital watches, Graphic cards, CPU, Mother boards,
cooling devices, power supplies TV cards the buyer must first contact with the manufacturing company to resolve the issue, in case the buyer is unable to contact manufacturing company, contact hagiasofia immediately, to the resolved the issue as early as possible.
Fashion and Clothing:
All Fashion and clothing can be return in 10 days of time window for free replacement or refund, product must be kept in its original condition must not be use. Any problem related to size and color must be register as soon as possible to resolve the issue. Both robes, Hoodies, Sweaters, Coats, Jackets, Blazers,Thermals, Joggers, Track pants, ethnic wears, Trousers jeans and shoes all can be returns. However, inner wears and socks can not be return for hygienic reasons. Jewelries, earnings, necklaces and all kind of embellishment products can be return in 10 days in its original conditions without using.
Last Updated July 10, 2020